Privacy Policy

We collect information in the following ways:

• Information you provide. Name, shipping and billing address, email address, phone number, order details, and any messages you send us (for example, when you contact support or submit a review).
• Payment information. Payments are processed by our third-party payment providers. We do not store full card numbers on our own servers.
• Location / growing zone. If you use our zone finder, we use the ZIP code you enter (or, with your permission, your device’s approximate location) to determine your USDA hardiness zone. Your zone preference is stored in your browser’s local storage on your device.
• Automatically collected information. Device and browser type, pages viewed, referring URLs, and similar usage data collected through cookies and analytics tools.

• To process, fulfill, and deliver your orders, and provide customer support.
• To personalize your experience, including recommending plants suited to your growing zone.
• To send order confirmations, shipping updates, and (if you opt in) marketing emails.
• To improve the Site, our products, and our services, and to prevent fraud.
• To comply with legal obligations and enforce our Terms of Use.

We use cookies and similar technologies to keep your cart, remember your growing zone, measure Site traffic, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect Site functionality such as the cart.

We do not sell your personal information. We share it only with:

• Service providers who help us operate the Site and business - including payment processors, shipping carriers, growers/fulfillment partners, email and analytics providers - who may use it only to perform services for us.
• Legal and safety recipients, when required by law or to protect our rights, customers, or the public.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets.

• You can unsubscribe from marketing emails at any time using the link in each email.
• You may request access to, correction of, or deletion of your personal information by contacting us.
• Depending on where you live (for example, California or the EU/UK), you may have additional rights, such as the right to know what data we hold and the right to opt out of certain processing. We honor applicable rights and will not discriminate against you for exercising them.

We retain personal information for as long as needed to provide our services and meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the revised version here with an updated “Last updated” date. Material changes will be communicated where required by law.

Questions about this Privacy Policy or your information? Email us at hello@myarborbuddy.com.